Frequently Asked Questions

Frequently Asked Questions

What leather do you use?

Our collection focuses on genuine and full-grain leather selected for character, durability and a finish that develops a natural patina.

When will my order ship?

Orders are prepared during business days. Current delivery information is available in our Shipping & Delivery policy.

Can I return an item?

Yes. Please review our Returns & Exchanges policy for eligibility, timeframes and instructions.

How should I care for my bag?

Visit our Leather Care Guide for simple storage, cleaning and conditioning advice.